Once a customer's computer has been identified as malware infected and being part of a botnet, the ISP can send a message to their customer, guiding them to a website that shows them how to remove the malware. There, they will also find access to said hotline, where anti virus specialists will assist personally, if necessary. "This project will help us get Germany off the top ten list of countries with malicious activity," said Sven Karge, Director Content Department at eco. Currently, Germany ranks third.